Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. DERMAP Customer Support

DERMAP Customer Support

Welcome! You can raise a request for Support using the options provided.

Submit a request

Suggest a new feature or request necessary materials here.

Required fields are marked with an asterisk*

Please enter the name of the clinic (or hospital) you are affiliated with.

If you are currently using the DERMAP service, please enter the ID (email) you use.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"59b5ad199cbd342551b76cd2fe16938b5434fdd4_lout","branding":{"id":"1","key":"sup","name":"DERMAP Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de851f","headerLinkHoverBGColor":"#de851f","headerBadgeColor":"#de851f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/93ebe4c5-311e-431c-ae7d-5e38aa7aff81/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjgxNDdmOC1mMGE5LTQ4NTAtODYxYy0xMTZmZWM2OWNhZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzZWJlNGM1LTMxMWUtNDMxYy1hZTdkLTVlMzhhYTdhZmY4MSI6WyJyZWFkIl19LCJleHAiOjE3NzY1NzUyMjYsIm5iZiI6MTc3NjU3NDYyNn0.4uqgeE964QLKYD7VTrzxa1dkqLKkqv0jWMx2_bCuJJE&client=ab8147f8-f0a9-4850-861c-116fec69caef&mode=fit","logoId":"93ebe4c5-311e-431c-ae7d-5e38aa7aff81","isLogoAvailable":true,"helpCenterTitle":"How can we help you?","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f39828","helpCenterTitleColor":"#797979","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3e7a457c-13e3-475f-86ba-969a1358f2b5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjgxNDdmOC1mMGE5LTQ4NTAtODYxYy0xMTZmZWM2OWNhZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlN2E0NTdjLTEzZTMtNDc1Zi04NmJhLTk2OWExMzU4ZjJiNSI6WyJyZWFkIl19LCJleHAiOjE3NzY1NzUyMjYsIm5iZiI6MTc3NjU3NDYyNn0.Io7gxlb24qe2NY5d3Nn4tDmdFAtslqLsEBz8H1AV_zs&client=ab8147f8-f0a9-4850-861c-116fec69caef&height=300&mode=fit","bannerMediaApiFileId":"3e7a457c-13e3-475f-86ba-969a1358f2b5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"DERMAP Customer Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://dermap-team.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"9","name":"Bug report","descriptionHtml":"<p>Sorry to hear you're experiencing. <br> To help us diagmose and fix your problem sooner, be sure to provide as much detail as possible.</p>","callToAction":"Bug report","introHtml":"<p>Report a problem or issue here.</p>","icon":10545,"iconUrl":"https://dermap-team.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"1","name":"Submit a request","descriptionHtml":"","callToAction":"Submit a request","introHtml":"<p>Suggest a new feature or request necessary materials here.</p>","icon":10535,"iconUrl":"https://dermap-team.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://dermap-team.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[9,1,2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"decf5ff4-dbac-3bc3-94ac-a2dc52bc003d","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://dermap-team.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjgxNDdmOC1mMGE5LTQ4NTAtODYxYy0xMTZmZWM2OWNhZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTkwNjAwMTU4MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NTc1ODI2LCJuYmYiOjE3NzY1NzQ2MjYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.5ne2UavMNn6AVz8l7TzifZ1IZeQdbc75dIJnSSTz-wI","targetCollection":"upload-user-collection-1906001581","endpointUrl":"https://api.media.atlassian.com","clientId":"ab8147f8-f0a9-4850-861c-116fec69caef","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1,"projectId":10000,"issueType":{"id":"10001","name":"Submit a request"},"form":{"name":"Submit a request","descriptionHtml":"","callToAction":"Submit a request","intro":"<p>Suggest a new feature or request necessary materials here.</p>","instructions":"","icon":10535,"iconUrl":"https://dermap-team.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10058","fieldConfigId":"10161","label":"Requester Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10059","fieldConfigId":"10162","label":"Clinic Name","description":"Please enter the name of the clinic (or hospital) you are affiliated with.","descriptionHtml":"<p>Please enter the name of the clinic (or hospital) you are affiliated with.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10163","label":"User ID","description":"If you are currently using the DERMAP service, please enter the ID (email) you use.","descriptionHtml":"<p>If you are currently using the DERMAP service, please enter the ID (email) you use.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"첨부 파일","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-04-19T13:57:06+0900","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"decf5ff4-dbac-3bc3-94ac-a2dc52bc003d","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://dermap-team.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjgxNDdmOC1mMGE5LTQ4NTAtODYxYy0xMTZmZWM2OWNhZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTkwNjAwMTU4MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NTc1ODI2LCJuYmYiOjE3NzY1NzQ2MjYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.5ne2UavMNn6AVz8l7TzifZ1IZeQdbc75dIJnSSTz-wI","targetCollection":"upload-user-collection-1906001581","endpointUrl":"https://api.media.atlassian.com","clientId":"ab8147f8-f0a9-4850-861c-116fec69caef","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dermap-team","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"59b5ad199cbd342551b76cd2fe16938b5434fdd4_lout","baseUrl":"https://dermap-team.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dermap-team.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ab8147f8-f0a9-4850-861c-116fec69caef","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8f141ce4062b41499ba076242331d3ae","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://dermap-team.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}